Delivery & Returns

When you order from La Belle Epoque, we will dispatch your order within 48 hours of receiving your order. We send all of our orders via courier and you will have to sign for your delivery. 

 

PRICES

Location

Price

Delivery Time

Carrier

United Kingdom

£5.00   

1 - 3 workings days

UPS / DHL

Europe

£25.00

2 - 7 working days

UPS / DHL

Outside Europe

£30.00

3 - 7 working days

UPS

 

 

IMPORTANT INFORMATION

  1. Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you
  2. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum
  3. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched
  4. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers

 

CUSTOMS AND DUTY

Please note that orders made outside the EU may be subject to additional import tax and duty once the order reaches its designated country. As La Belle Epoque has no control over these charges, any additional import taxes and duty fees must be borne by you.

 

SALES TAX (VAT or GST)

Prices on La Belle Epoque online include VAT at 20% for all shipments to EU countries. For shipments to other countries you are responsible for the payment of any eventual VAT or GST as stipulated by each country’s regulation.

SHHHHH...

All of our orders are packaged in the most discreet packaging. There is no mention of us on the box, and all deliveries arrive in plain brown boxes, just as you would receive anything else. 

Gift boxes are delivered within a normal brown postage boxes, just as with any normal order. 

All of your products packed within the postal box are securely packed in so as to prevent damage. You will also receive a returns form in the event that you would like to return or exchange an item. Our invoices are sent via email.

 

 RETURNS

    To arrange a return, please email us at: info@labelle.co.uk - we will issue you an RMA returns number to enclose within your return. 

    All returns must be sent to:

    LBSG

    PO Box 193

    Sandwich 

    Kent

    CT13 9AG

    Due to hygiene, we are unable to accept any items returned if you have opened the box under any circumstances. So, please think carefully before opening the box! 

    Please note that any lingerie (excluding bras) or accessories cannot be returned for hygiene reasons.

    All refunds will be credited back to the original payment type. Any shipping and handling fees that were paid during an online order are non-refundable.

    If you have lost your invoice please write a covering letter detailing the order number and whether you would like an exchange/refund. If you have lost your receipt, we are only able to offer the most recent price.

    Refunds can take up to 21 working days to appear on your credit/debit card from the date we receive the return. You will receive a confirmation email when you have been refunded any amount.

    The returning item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot provide refunds or exchanges on products that are lost in the post when being returned back to us. The cost of returning any unwanted items to us is not paid for by La Belle Epoque.